FAQ's - Questions and Answers

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What is the double ski school offer?

In busy holiday periods, we offer 2 different start, noon and finishing times for group lessons. Guests can decide if they want to start at 9:30 am or 10:30 am. Lesson and lunch times will be accordingly to the chosen start time.

Your personal benefit:

•      Reduced waiting times at gondolas, lifts, depots and sports shops
•      Less stress at the meeting points, group division and end points
•      Relaxed lunchtime enjoyment for kids during the “Schlemmererlebnis” - lunchtime experience in our two restaurants "STAR- & MURMLIREST"

When is the main division for group lessons?

The main division for group lessons during non-busy holiday periods is on Sunday between 09:30 am and 10:30 am. During the double ski school offer, the group division begins at 09:00 am at Komperdell 2000m.

When do the ski lessons start and how long does a lesson last?

Group lessons are possible from Sunday to Friday. The usual lesson times are from 10:30 am to 12:30 pm and from 1:30 pm to 3:30 pm (with the double ski school offer, the early lessons start/end one hour earlier: 09:30 am to 11:30 am and 12:30 pm to 14:30 pm).
Of course you also have the opportunity to book less than six days lesson.

Does one have the possibility to enter a group lesson any day of the week? 

Advanced skiers / snowboarders can join a group lesson every day of the week. They will be assigned to an already existing group.
Beginners Skiers start on Sundays, possibly even on Mondays or Wednesdays (if there are enough participants).
Beginners Snowboarders can start on Sundays or Wednesdays.
Children can join a group lesson any day of the week.

Are there any lessons on Saturdays?

Private lessons are possible at any time upon request.
There are no group lessons on Saturdays.

Is it possible for children / adults to book a half-day group lesson?

Half-day group lessons are possible for beginners up to the age of 3 at the Kinderschneealm at 2000m or at the Murmlipark in the village (above the church).
All other group lessons are only available on a full-time basis, from 10:30 am to 12:30 pm and from 13:30 pm to 15:30 pm.

Why can’t my child do a half-day group lessons?

Many years of experience of ski school Serfaus have shown that the learning success with 4 hour lessons is better than with at 2 hour lessons. The entire lesson concept / learning program of the ski school was designed for 4 hour lessons and has also proven itself to be effective.
Of course 2 and 3 year olds can do half-day group lessons. 

Is it possible for our children to be in the same group? 

The group division takes place at the middle station Komperdell. First of all, the division is based on the children's ski/snowboard ability, age and language. If your children have about the same level, it is no problem at all to group them together.  However, we ask you to voice your request before the group division. If the children do not have the same level, but still want to be in the same group, the child with the higher level will have to join the child with the weaker level.

How is the group division done for children or adults? 

Children: Children who have already taken lessons at ski school Serfaus will have a "Murmli Pass" or a "Star ID", and will directly be assigned to the suitable group.
Advanced children, who are with us for the first time in the ski school, will be asked about their previous experiences. The group division will be done orally. If for any reason you do not have a fitting level. Please talk to the responsible at the meeting point for a possibility to change groups.

Adults: You will be asked about your previous experiences. The group division will be done orally. If for any reason you do not have a fitting level. Please talk to the responsible at the meeting point for a possibility to change groups.

Do we have to book the "Schlemmererlebnis" - lunch and lunchtime entertainment - beforehand for every day? 

No, that is not necessary. If you are not sure on how to arrange the lunch break, you can buy the lunch tickets day by day. The “Schlemmererlebnis” includes the lunch and lunchtime entertainment with the instructors in the Murmlirest or Starrest. Parents are not allowed in the kids restaurants. If you have bought a lunchtime ticket and you haven’t used it, you can return the ticket in one of our ski school offices and get your money back.

What is the difference between the Murmli Park and the Kinderschneealm at 2000m?

In the Murmli Park in the village we offer half-day ski lessons for children up to 3 years old from 10:00 am to 12:00 am. Lunchtime “Schlemmererlebnis” is not possible for the Murmlipark lessons.
The Kinderschneealm at 2000m is larger and offers enough space for the explorers, Team Fiona, Team Ingo and Team Bruno to learn to ski.  Full day lessons are also possible!

Will I get my money back if my child does not like it at the ski school? 

In principle it is not possible to cancel a lesson. The ski school has several offers: for example, the first day try-out lesson or extension prices to keep your "risk" as low as possible.
If, for any reason, it still does not work out, we offer the possibility to change your lesson to another day within your stay or to switch the lesson to another family member.
A lesson can be cancelled due to illness or injury if you provide us with a medical certificate.

For whom does the “Schnupperkarte” - first day try-out lesson - apply? 

The trial card is offered for 3-8 year old beginner children to try out if they like skiing. If the children like skiing, you can easily extend this lesson. This ticket can only be booked ONCE in a lifetime, for the first day of skiing.

What advantage do we have if we book the tickets for group lessons in advance?

If you book group lessons in advance in our online shop, you will receive an email confirmation with attachment.  With this lesson confirmation, you can go directly to the meeting point on the first day of your ski lesson, so you no longer have to stop by one of our offices and buy a lesson ticket.

Is it necessary to book the group lessons in advance?

No. You can book the group lessons directly on-site either at the S1 ski school office or in our office at the Komperdell 2000m middle station. Of course it is also possible to book the group lessons on our homepage.

Does it make a difference in price, whether I book first 3 days or immediately the 6-day lesson? 

Yes. If you buy the advantage ticket for 6 days straight, you already have a considerable price advantage. If you buy the days individually, you will get the extension price from the 4th day on.

Do the booked ski days have to follow one after the other? 

Basically yes. It also makes sense to redeem the days in a row as the lessons have a build-up every day. If children or adults miss a day, it could be that they do not fit the group level anymore and therefore have to change groups.

Are helmets obligatory during ski or snowboard lesson?

Basically there is no helmet obligation. However we do recommend renting or buying a helmet.

At what age can children start to ski or snowboard? 

Ski lessons are available for children from the age of 3 - pedagogically trained instructors take care of the children, who cannot decide whether they prefer to play or ski.  With this method, the children are taught how to ski without any pressure. Snowboard lessons are recommended from the age of 7-8. Upon request, it is also possible for younger children to attend a lesson.

Is the ski pass included in the ski school prices?

No. Children are free until the age of 5. The ski passes are sold separately. You can find more ski pass information at www.serfaus-fiss-ladis.at.

What is the minimum group size? 

A group is formed when at least 4 people sign up, with less than 4 people group merging is possible. 

Are there lessons for 2 year olds? 

2 year olds can participate in our “Murmlis Explorers”.  Here the children will have fun in the snow playing games, no skiing. The children visit the Murmlitrail and also take a tour on a snowmobile. We recommend warm winter clothes with gloves and a beanie.

What is the Snowstars program?

The Snowstars program is a special education program for advanced children ages 4 to 12. The children are divided into different levels 1-8: New Stars, Young Stars, Cool Stars and Super Stars!  In addition, all four modules focus on four training topics: ski technique, freestyle, safety and racing.

Where do children and teens have their lunch break?

During lunch time children and teens are in one of our two children's restaurants "Murmli or Starrest".
Murmlirest: The beginners in the Kinderschneealm and level 9-8 spend their lunch break in our "Murmlirest".
Starrest: The Snowstar groups 1 to 7, the snowboarders (children, youth) and teens spend their lunch break in the "Starrest".

If your child suffers from a food allergy, please inform your ski instructor before the start of your lesson.

Is there a ski race during the week?

Yes, the ski race takes place on Fridays. The race is part of the lesson. To join the race you need a valid ski school ticket.

How early do we have to reserve a private instructor?

The motto here is: the sooner the better! During busy holiday times, we would definitely recommend you to book your private lesson in advance on our homepage, so that we can do our best to meet your wishes.
Of course, a short-term booking in our offices on site according to availability is also possible.

Do the private rates always apply to one person?

No. The mentioned private rates are for 1 or 2 people, for every further person there is a surcharge. This surcharge depends on the time of the day and the duration of the private lesson.
There is a special family offer: Immediate family (parents and children) can join the private lesson for the basic rate of two people.

Is the equipment included in ski school prices?

No. Sports equipment must be rented or purchased independently.
Please contact one of the sport shops in Serfaus for more information:

Payment methods in the office

In our ski school offices it is possible to pay cash or by card.
We accept American Express, Maestro, MasterCard, VPay and VISA.

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