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Measures 2020/21

Covid-19

Ski School Serfaus will do everything possible in the coming season to guarantee the highest possible level of safety for our guests and staff. The top priority is always the health of all our valued guests and employees.

In order to protect the health of everyone, we must take certain measures and precautions. On the one hand, these measurements are governed by official regulations, and on the other hand, they are subject to requirements as stipulated by direct agreements among our most important partners, the Komperdell cable car, the hotel industry, and the sports shop. Of course, we are also in constant contact with our local medical advisor.  

The safety measures are constantly updated and adapted to the respective situation.

Distance

In general, skiing is an outdoor sport, and the risk of infection is much lower than indoor activities.
We will try keep the appropriate distance wherever possible and minimize all personal contact.

Mouth and nose protection/ Hand disinfection

In all indoor areas of Ski School Serfaus, we ask our guests to wear mouth and nose protection. We also expect obligatory hand disinfection when entering and leaving our premises. This also applies to our children’s restaurants. All points of sale and reception desks are equipped with glass protection panels.  

Mouth and nose protection must also be worn at all meeting points.

Online booking

All of our ski school offers are bookable online. We ask our guests to take advantage of this option. You can book your desired services comfortably from home and save yourself the trip to one of our ski school offices.

Digital info display in the entrance area

In the entrance area of our sales offices, guests will be informed about our services and current Covid-19 regulations via digital info displays.

Double ski school offer

Our double ski school offer with 2 staggered starting times (9:30 am and 10:30 am) will be extended throughout the winter. The ski school can flexibly adapt the starting times of individual ability level groups to the respective situation and announce them in a timely manner.

Reduced group size

The group size is kept as small as possible. We will try to be as flexible as possible especially during busy holiday weeks so that all guests can participate in our ski courses. Nevertheless, we strongly advise you to make an early booking online.

Ski races and guest awards ceremony

Our guest ski races will continue to take place weekly without restriction. The start intervals will be extended a little so as to avoid congestion or crowding in the start and finish area. All awards ceremonies will be held outdoors for each respective group.

No children's offer for 2-year olds

We ask for your understanding that due to the current situation, there are no offers for children under 3 years old.

Separation of meeting points

To avoid large crowds, we will expand our ski school gathering points so that we can separate each meeting point. These measures mainly affect our children’s gathering points and the meeting point for private instruction.

Children's entertainment

Our children’s entertainment program will only take place outdoors and will take place at separate times. There will be no indoor program.

Kinderschneealm

Mouth and nose protection are required for all guests and parents in the entire area of the Kinderschneealm.

Starrest and Murmlirest

The capacity in our children’s restaurants will be reduced due to necessary distance regulations. Of course, we will ensure that families with several children in different groups can eat at the same time.

Guests with symptoms of illness

It should go without saying that guests with symptoms of illness cannot participate in the ski school offer. We ask for your understanding on this point only so that we can protect each other.

Contact tracing

In order to quickly prevent the virus from spreading if a ski course participant tests positive for Covid-19, it is essential to collect correct information from all our guests (cell phone number, accommodations, e-mail).

Isolation upon occurrence of symptoms

If symptoms occur in children participating in ski courses, they will immediately be separated from the rest of the group. Parents must ensure that they can be contacted at all times so that they can pick up their child as quickly as possible.

Free 48-hr. cancellation

All courses booked online can be cancelled for free up to 48 hrs. prior to the start of the course without giving a reason. You can book your desired course in advance without hesitation and cancel it on short notice if you have any health concerns.

Employee safety

We will do everything possible to prepare our ski school employees in terms of training and safety. Along with correct instruction and rules of conduct, we ensure good accommodation and work conditions and carry out systematic tests whenever there is the slightest suspicion of illness.

With considerate and responsible cooperation, we look forward to the winter season 2020/21

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